Frequently Asked Questions

Where is the online builder?

To accommodate the high influx of orders and optimize the ordering experience, we have recently implemented significant enhancements to our ordering process. These improvements aim to expedite and simplify the ordering procedure, ensuring a faster and more user-friendly experience for our valued customers.

Do I need to create a new account?

Yes. You will need to create an updated profile for our new website.

What is your turnaround time?

The banner positioned at the top of the page will display an estimated shipping time, which serves as an approximate guideline. Kindly note that this estimate does not guarantee the exact shipping time. Factors such as large orders, custom ink colors, or artwork issues may occasionally result in shipping delays. If you require expedited shipping, we offer two options: a $25 rush fee for next day shipping on orders placed by 3pm EST, or a $50 rush fee for same day shipping on orders placed by 12pm EST.

Can I place my order via email or by calling?

To ensure efficient processing, kindly place all orders through our website. Please note that orders received via email may experience delays. Unfortunately orders placed over the phone cannot be processed. If you require assistance or have any questions regarding the order placement process, we encourage you to utilize the chat feature below. Our dedicated sales representatives are available Monday to Friday, from 9am to 5pm EST, and they will be glad to assist you.

What kind of file should I upload?

Our art guidelines can be found here.

What are your shipping and pickup options?

We ship daily via UPS. You can also pick up your order at:
Rose Transfers
2002 E. 10th Street
Jeffersonville, IN 47130

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